Services

Customer Insights

We offer various qualitative research services to clients across industries in Hong Kong, China and Taiwan market to deliver storytelling insights to direct and support your business decisions.

 

  • In-depth interview
  • Focus group
  • Usability test
  • Accompanied shopping/ in-home visit
  • Workshop design & facilitation (design thinking, co-creation, ideation)

 

Clients Sam has served and moderated for include:

Industry

Clients

Banking, finance & insurance

DBS, UBS, Citi, CCBA, FTLife, Mastercard, MOX, Convoy, Bupa, Moneyhero
(Covered both HK and GBA)

Technology & gadget

Samsung, Dyson, Epson, Didi, Adyen

Manufacturing

Lumentum

Online platform

JobsDB, Moneyhero

Telecom

CMHK, Smartone

Property & shopping mall

New World Development (K11 11 SKIES), Infinitus Properties, Chinachem
(Covered HK, Chinese and international tourists)

Food & beverages

Mengniu, Lactalis

Retail

Dairy farm, AS Watsons

Catering/ QSR

Delifrance

Government & NGOs

Abu Dhabi tourism department, West Kowloon Cultural District

Healthcare & pharma

Novartis, Johnson & Johnson, Putnam